Please allow at least 14 working days for your order to be made and posted, at busy times this may be longer but if there is to be a delay you will be notified by email. If, however, you are in need of your item quicker than the times stated above please do contact us BEFORE placing your order and we will make every effort to accommodate your request. Orders for multiple items will take longer and please allow up to 28 working days for delivery. For larger (bulk) orders delivery times will be agreed before the order is confirmed.
All items are posted using a tracked service within the UK and costs are calculated according to latest pricing from the Royal Mail website My Hermes or Collect Plus this also includes packing costs from Simply Lovely.
If you live outside of the UK or would like to place an order for delivery outside of the UK, please contact us using the contact form with details and we will get back to you with a shipping cost. International orders are posted using Royal Mail Airmail. Larger (bulk) orders are sent via Airsure.
Please note that you are responsible for any Custom charges or Import Duties which are payable when the parcel reaches its destination. It is advisable to contact your local Customs Office for current charges, as these costs will vary from Country to Country.
Every effort is made to ensure your order reaches you safely and items come wrapped in tissue paper, bubble wrap, cellophane, board backed envelopes or boxed (depending on the order placed).